Crisis communication

We have procedures in place for responding to a crisis and a clear delegation of responsibilities. The Senior Vice President Sustainability and Communications is responsible for communication.

SCA’s website (www.sca.com) is the hub where all crisis information is gathered. We also communicate via other channels depending on the situation, including special information meetings or social media.

During a crisis, SCA issues current and up-to-date information to the press, radio and television. During events that affect local residents and the general public, we cooperate with SOS Alarm and the Swedish Civil Contingencies Agency (MSB). They operate the 113 13 phone number and the emergency website www.krisinformation.se, which publishes information for the general public.

SCA’s employees are informed via the intranet and other internal channels, while journalists are referred to SCA’s press office (tel. +46 60-19 33 01).